Refund Policy

1. Overview

This Refund Policy applies to paid Premium purchases made on CutXO (cutxo.com), operated by Md Amjad Hossain. All payments are processed by our payment provider, Paddle.com, which also administers refunds on our behalf.

2. Refund Eligibility

• You may request a full refund within 14 days of your original purchase or subscription renewal date, provided the Premium features have not been substantially used in a manner that indicates abuse of this policy (for example, creating a very large volume of links via the API shortly after purchase).
• If the Service is unavailable for an extended period due to an error on our part, or if you were charged in error (e.g. duplicate charge), you are entitled to a full refund regardless of the 14-day window.

3. Non-Refundable Situations

• Requests made after the 14-day eligibility window, except where required by applicable law;
• Accounts suspended or terminated for violating our Terms & Conditions;
• Partial-period refunds for cancelling a subscription mid-cycle (you retain access until the end of the paid period instead).

4. How to Request a Refund

Email cutxo.com@gmail.com with your account email and the approximate date of purchase. You can also request a refund directly through the receipt/invoice email sent by Paddle, or via Paddle's own support channels, since Paddle is the Merchant of Record for the transaction.

5. Processing Time

Approved refunds are typically processed within 5–10 business days, though the exact time for funds to appear back on your payment method depends on your bank or card issuer.

6. Chargebacks

We encourage you to contact us before filing a chargeback with your bank or card provider, as we are usually able to resolve billing issues faster directly.

7. Contact Us

For any billing or refund questions, contact cutxo.com@gmail.com.